Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. your mental health condition makes using a bus or train difficult. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). About a third (36 per cent) of claimants who were awarded PIP gave the same response. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. The professional will then send it to DWP to check if you are eligible for the benefits. Do be advised that the 'DWP' call handlers are not PIP advisers. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. The data was weighted to be representative of age, gender, type of assessment and assessment provider. Claimants whose claim had been disallowed were more likely to say that video allows them to see the assessor and build rapport with them (60 per cent, compared to 37 per cent of those whose claim had been awarded). Eighty-three per cent of claimants experienced no technical issues during the call. Claimants were also asked whether they experienced any other practical difficulties during the call. Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). Prepare adequately with our free PIP assessment tips guide. You are most welcome to join today! The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Then get someone to come and sit with you at the next one as support? Claimants were then asked whether, if they had a choice of all three channels, they would prefer a video, face-to-face or telephone assessment. Those who were awarded PIP tended to express higher levels of agreement with the two statements. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. Over six in ten claimants (62 per cent) had experience of a video call. You are most welcome to join today! PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. The number of achieved interviews was 1146. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. Claimants were asked about their experience of having someone on the call to support them or provide assistance during the assessment. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). hello. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Clearly the outcome of the claim may affect a participants retrospective views on the experience and the type of assessment they would prefer. The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. You are most welcome to join today! The remainder were placed in a group awaiting a further assessment via face-to-face (to take place once the COVID-19 easements allowed) to confirm whether they were able to undertake some work-related activities. Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. PIP telephone assesment today. Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. Have you read something you think others need to know? Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). Each article is written by a team member with exposure to and experience in the subject matter. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. What you should say during the PIP assessment. When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. Most commonly this was in the form of a letter (57 per cent) or telephone call (38 per cent). Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Claimants were asked whether they were given clear information on what would happen next with their claim i.e. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Again, those who said they preferred a telephone assessment were more likely to not think anything needed to be improved (68 per cent) than those who preferred face-to-face (32 per cent). In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. The final achieved number of interviews was 837. Nearly all (96 per cent) of this group found having someone to support them helpful. Hopefully you will be "lucky" Those who previously said to prefer telephone assessments (versus face-to-face) were more likely to say that they felt comfortable with video assessments because they were comfortable at home (38 per cent, compared to 7 per cent of those who preferred face-to-face assessments). Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. Then get someone to come and sit with you at the next one as support? to intervene on your behalf. Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. you can't plan a route to an unfamiliar place yourself. No two people are affected in the same way but let us look at some of the You are found capable if you did the following movements and other activities: The health professional will place their observations in your form and then place some reviews about your results in your examinations. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). Be yourself; you want them to see you how Unweighted base: Claimants who said they preferred telephone assessments only (n=368). structure and follow a path to a location you know and it doesnt concern much on how you get there, structure and follow a bus or train path to a place you dont know, Deal with places that you dont recognize, if necessary, leave the house due to stress or anxiety, you need help and assistance but dont receive it, your stress, anxiety or other mental health concern make it hard for you to go out, you find it difficult to deal with sudden changes to travel, for instance, roadworks or diversions, you only try travelling during quiet periods of the day, for instance, when the shops arent busy or theres less traffic on the road, someone assists or encourages you to go out, your mental health concern makes using a bus or train challenging, you cant structure a path to an unfamiliar location yourself, you find it hard to deal with sudden changes to a trip, for instance, bus diversions, train cancellations. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. They can help you feel more comfortable, add information to what you say or take notes. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! A fifth (21 per cent) said they would be comfortable with a video call as it would allow them to complete the assessment at home. A predicted probability is the average estimated likelihood of claimants preferring an assessment channel (over all other available options) based on the variables included in these models. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. Those claimants who went on to be placed in the LCWRA group were more likely to have previously experienced a face-to-face assessment (84 per cent) than those who were awaiting further assessment (68 per cent). Around two thirds of claimants (63 per cent) were aware they could be joined by another person. This is why you should always renew your PIP form to make sure that it corresponds well to how you are coping with your mental health condition. If you plan to do so, you should call the assessment centre in advance explaining that you wish to record the assessment they will explain what guidelines you will need to follow. You can learn more about autism in affected people by buying this book here. You can score enough points and get either the daily living part, the mobility part, or both. Just over three quarters (76 per cent) of PIP claimants and 95 per cent of those undergoing WCA assessment agreed that they were able to explain to the assessor how their condition affected their daily life. Those undergoing a reassessment were also more likely to choose a telephone assessment (68 per cent) than those submitting a new claim (57 per cent). Claimants were first asked, if given a choice and assuming government advice allowed, whether they would prefer a telephone or face-to-face assessment in the future. Almost two thirds (63 per cent) of claimants had experience of a video call with rates higher among younger claimants. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. If you want to know how often you have problems with the activities, fill out the form. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. Tell us how often this happens and how it affects you. Safely: Can you do the activity without risking danger to yourself or someone else? Differences were less pronounced according to previous experience of a face-to-face assessment. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. Be yourself; you want them to see you how Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). Manage Settings The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Note: Some claimants provided multiple responses. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Citizens advice. Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. Figure 54 shows that a claimant placed in the LCWRA group had a 61 per cent predicted probability of preferring a telephone assessment over face-to-face/video or no preference after controlling for all other characteristics. This kind of assessment is done by Atos or Capita based on your location in the country. Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. You will need to contact the assessment provider and request a home assessment. Citizens advice. They are there to ask you questions and are not there to ensure you get PIP. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Claimants who were awarded PIP were more likely to have previously attended a face-to-face assessment for a previous claim (57 per cent) than those who were disallowed PIP (47 per cent). If you say you came alone on the train, theyll make a note that you can travel alone on public transport. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. You may be required to send medical proof of why you need to take the PIP assessment with questions on mental health in your home. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. should she ring pip and update them about this they make a decision?england Unweighted base: Claimants who felt they could not explain their condition only (n=186). When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. Those undergoing a reassessment were most likely to prefer a telephone assessment (62 per cent) than those submitting a new claim (41 per cent). What benefits are available for mental health carers? | Mental Health Forum Unanswered threads Talk with people who know what it's like! Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and The points you score for each kind of activity in a section are added together to reach an overall score. You can score enough points and get either the daily living part, the mobility part, or both. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). The sample was again stratified by age, gender and assessment outcome drawn randomly within strata to represent the population of claimants receiving telephone assessments during this period. Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. In preparation for the assessment, 90 per cent of claimants recalled receiving information telling them what to expect. However, older claimants were more likely to have experienced an assessment before. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). For those undergoing WCA gender was also a predictor of preference. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. Bea Taylor Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Over four out of five (83 per cent) of these claimants found it helpful. Those awarded PIP had a 51 per cent predicted probability of choosing a telephone assessment when given this three-way choice, a fall from 61 per cent when choosing between just telephone and face-to-face. Only 19 per cent would be predicted to still opt for face-to-face. Daisy2016 Forumite. What do you put on a PIP form for depression? WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). Ask for the assessor to be the same gender as you. PIP assessment questions on mental health, find it difficult to do regular tasks or get around because of a physical or mental illness which you can make a claim whether you get help or support from another person or not, have found these things challenging for 3 months and expect it to remain for another 9 months, typically be living in England, Scotland or Wales when you register, have lived and stayed in England, Scotland or Wales for at least 2 years, unless youre a refugee or an immediate family member of a refugee. This is why you should say directly to the health professional what you constantly feel about your condition. The frequency of the other requests was too small to report on the outcome quantitatively. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. If you take someone with you to the assessment, they can also claim travel expenses if they travel with you. One in five (20 per cent of) claimants spoke to a friend or relative. Claimants were asked whether they experienced any technical issues during the call. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). The most common reasons reported were issues with the assessors behaviour (29 per cent) and having insufficient or limited time to understand and/or provide answers to the questions (21 per cent). The assessor will also make a note of your mental state during the assessment - for example, they'll record whether you look depressed or happy, tense or relaxed and how you cope with social interaction. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. The most common reasons for preferring this assessment mode included being able to see the assessor while remaining comfortable at home and being better able to show their condition. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. The assessment provider was able to incorporate breaks in 93 per cent of cases where it had been requested. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. The consent submitted will only be used for data processing originating from this website. Dont include personal or financial information like your National Insurance number or credit card details. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. Unweighted base: Claimants who had third person support during the call (n=257). The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. 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