I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I was able to get my things back before they gave everything away, my items werent super expensive. The company now offers a sell upfront service, where you can sell pieces from select brands and get paid immediately. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. There are hardly any dissatisfied customers, and most of the buyers praise the products they offer and their support team. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. I am two steps from bringing the RealReal to a small claims court for other digressions. The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. Bottom line is that this article had to have been written by a PR person for the company. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. With 4.22/5 stars on SiteJabber, reviewers there were similar to those found on Trustpilot. Subscribe to our weekly newsletter. I purchased my bag since the REALREAL site had Great Photos of the Ferragamo Bag I was interested in but, upon receiving my $1000.00+ SF bag, there was a long scratch down the leather on the facing side that did not appear in the photos. Dissapointed. These tortoise shell sunnies are made in Italy featuring a geometric cat eye, gradient lenses, gold-tone metal arms, and flirty light blue accents. Theyre in excellent condition with no visible signs of wear. Really bad experience with real real. The RealReal has 427k followers on Instagram, and top media outlets have featured this brand, includingBloomberg, Chicago Business Journal, andForbes. These daring square sunglasses by Gucci are The Real Deal (last pun). In the last three years, Chanel in the U.S. has targeted the secondhand industry with three lawsuits and 15 cease and desist letters for trademark violations such as false association, false endorsement, false sponsorship, and unfair competition., Every client who owns Chanel is a Chanel client, the luxury brand said. Items are posted on a daily basis. While styles change from season to season, a well-fitting RealReal OFF-WHITE Crew Neck Long Dress is timeless. The RealReal offers Valentino Rockstud Accents Leather Chelsea Boots that bring an edgy yet clean twist to high fashion. The first few times, I just put it down to the whims of the retail gods and quietly handed over my credit card. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. Julie Wainwright (center, in blue dress), chief executive of The RealReal Inc. celebrates the company's IPO on June 28. I could list so many problems. I sent in 20 items valued around 8-10k and got $400 back. . The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. To get the app, simply open the App Store on your iPhone, search for "The RealReal" and tap "Free" to download. 3.7. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. I received an email at 9AM that my item was posted and sold. To find out if The RealReal is authentic, we checked reviews online. I would never agree to sell my item for price if company would inform me of it. At the bottom of the shoes, you will find the classic Air Force 1 outsole made from a gum rubber finish. Thats why Im strategic about which sites I order from. Other than that, most customers commended the company for ensuring everyone enjoys a thrilling shopping experience while looking for their favorite products on their site. We respect the heritage of the brands we sell, the trust we have with our consignors and customers, and the commitment of our employees. Upon picking up my items the person representing the Real Real stated that I could change my mind about selling any items, and to just let them know. There policy is to steal from their costumers. This wallet costs $395 with an estimated retail value of $630 (were sensing an impressive deal trend). Your email address will not be published. Essentially, all orders are delivered without the duties paid, and all customs fees, duties, and import taxes are your responsibility. The Cat-Eyes cost $115 and have an estimated retail value of $460 with over $340 in savings. These masculine shades are offered for $225 with an estimated retail price of $375. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U. S. Superior Court. Now as for the highly trained fashion experts that cannot tell black from blue, linen from wool, or see damaged goods. Good question! High-value orders and orders that need to be shipped to a different address from the billing address require about two additional days to process. Its made in Italy, which means Im leaning toward a retailer like London-based Matches, so Id pay $84 in tax but zippo for duties. | Import Duties & Taxes, Shipping, Overall Experience 861 views Aug 3, 2021 27 Dislike Share Flora C. 18 subscribers So I bought. Consigners beware!!! Go to the article page. BOX 505000 The internal documents offer an unprecedented look into Chanels internal discussions about its future, and its aggressive tactics for dealing with what it perceives to be new threats to its business, said Dunn. Expires. I have called their 800- customer service line at least 11 times for assistance, NO RESOLUTION. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. Items are overpriced, even more so if you are purchasing in Canada. Compare. Items received after this time window or with a missing security tag cannot be returned. Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google With the growing popularity of online and digital shopping, brands have had to cede some of that control, and some have done so with less inner turmoil than Chanel. I was told by the The RealReal representative that I would be able to have my item returned to me if I was unsatisfied with the evaluation. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. They are stolen my bag . The RealReal ships orders to the United States through UPS and globally via UPS Worldwide Expedited. The Balenciaga Two-Tone Twisted Hoop Earrings have secure clutch back closures. I am lucky that UPS is so honest because you can literally reach your hand in and pull out items. This is the The RealReal company profile. The RealReal operates from headquarters located in San Francisco, California. A May, 15, 2017 memo from Chanel U.S. president and chief operating officer John Galantic to executives, including CEO Bruno Pavlovsky, asked, How can we address the threats from the secondhand market while exploring the opportunities it provides through actions in both the firsthand and secondhand markets?. Packaging of the item was extremely disappointing. I am still trying to get a refund on an order from May 2021. What attributes make you desirable for the position? This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. Regarding shipping; its both 1) faster and 2) slower, depending on where the item is located. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. But kind of. Popular The RealReal Promo Codes & Sales. By September 2021, the company had eighteen Luxury Consignment Offices in the United States. Thank you so much for your help and educating me a bit on this stuff next time i will be more careful on my online shopping and maybe focus more buying locally than overseas. A faade if their ever was one. Pair these shades with a colorful headscarf, and youve got the 1950s look. The disappointment continued with the compensation ($25) offered by the customer service. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). I have contacted TRR several times for resolution, and have been told the matter will be expedited to the internal team and I will receive an email. Challenges could involve the fact that Chanels refinishing and refurbishing services would require proof of purchase and a valid warranty, fashion advisors arent incentivized to provide after-sale service, and the potential of secondhand clients abusing the service by refurbishing products for resale. Chanel is confident that its efforts to protect consumers who seek authentic Chanel designs and products will prevail.. And, yes, Canada Post charges too. All I am getting for a new Brand Name Missoni Sweater with tag 9$. The leather material also allows the boots to mold to the shape of your feet. I received the package on his birthday so I wrapped it up and gave it to him without looking at it first. Dumb me. Australia. Information about your device and internet connection, like your IP address, Browsing and search activity while using Yahoo websites and apps. Item description online was the bare minimum. I appreciate the clear return instructions.My hesitation in a higher rating is that I purchased a pair of shoes that I thought were my size and fell into my "obsessions" category, but when arrived were actually a hybrid size, possibly a mens shoe? Value 499. Do not consign with them! FIND my item and List it 2. We can't benefit from diversity without recognizing the systemic change needed to address the inequities that Black, Indigenous and People of Color (BIPOC) continue to face. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. They have failed to respond to my emails, letters (yes I resorted to letters! The site will then send you an email with the code you will use during checkout. These earrings stand out with a high polish metal finish. Real Talk with Norma Kamali and Julie Wainwright, The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods. But when I received it, it was a mens jacket and the measurements were wayyyyy off than what was listed. Highway robbery. Was a joy to go to work, Due to profitability concerns, I was laid off. 802 complaints closed in the last 12 months. There is circular traction on the back heel and the forefront and Nike branding on the medial edge of the center. The RealReal has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax. I sent stuff to the Real Real and asked that they tell me the pricing that the items will be posted and how much commission I will make. Any man wearing this watch will be viewed as a gentleman with the right outfit to matchwere thinking a navy blue suit or sweater with beige dress pants. Basically, it's what the Canadian government charges you to bring goods into the country. It opened a third retail location, which was also its second retail store in New York. I finally was able to get them to return. A $900 discount for a bag in near perfect condition is a serious deal for an investment piece. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. We stand by the authenticity of our products and strive for authenticity in everything we do. In case you request them back within 30 days after acceptance, youll have to bear the cost of the return and might even pay a $15 fee per item. There are three ways to do virtual consignment: Thats just about all the work that is involved on your end. You can also get 20% off with The RealReal promo code: REAL. Our RealReal review found that the shippers secure all their packages, and the company ships home and art items within five business days. Clothing is usually 18% duty. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I want them to either:1. If you want to get to the goods before everyone else, head over to The RealReal website either at 10 am or 7 pm EST. Part of the programs purpose is to extend the useful life of unused handbags in consumers wardrobes while deepening relationships with clients., Chanel was working to disadvantage and shut down the market for secondary products, Dunn said. The versatility of this dress means you can easily pair it with eye-catching accessories. I sent The RealReal a Louis ******* handbag for consignment in April 2022. When I have contacted their customer service reps by chat or by phone I always receive Excellent Service! It goes against our guidelines to offer incentives for reviews. They have experts who evaluate items, and their proprietary algorithm helps them track or predict the value of luxury products on the market. Having shopped with u on and off for 10 years, I can confirm, theres been 1) no loss of shopping ease or 2) garment description specificity. Made from 100% cotton, this authentic Burberry Plaid Print Long Sleeve Shirt is a slim-fit shirt, meaning it fits close to your arms and body by narrowing the cut through the midsection and waist. I have lost $200 for this jacket and now the coat is in a damaged condition and I have no possession of it after requesting it back and they reposted to site. I never had a chance to agree to the price. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. The RealReal Reviews: What Do Customers Think? Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. Then I get a letter saying I owe 70$ from customs. Still worth it if you value high quality. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. I would be eligible to receive 20% of sale price. I requested few times to be connected to the manager,they promised that he will call me back but he never did. Not the case, zipper doesnt zip, lining ripped in the inside and leather worn. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. I love shopping TRR! The customer service is very unprofessional, Complaint: 19393235I am rejecting this response because: The merchant has NOT resolved the issue. Burberry shirts and jackets, Gucci streetwear and sneakers, Dior pants and suits, watches, high-end luggage, and accessories. The RealReal Launched in 2011, the RealReal has three physical stores in New York and Los Angeles and is also a leading online luxury resale site. Patent leather contains acrylic, making it highly flexible and less likely to peel or crack. They tried to buy me off with a store credit but that is NOT what I want . This is the The RealReal company profile. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. This bag should have been listed a only GOOD to FAIR. I bought a watch for my boyfriends birthday, I was looking under the category mens watches assuming all of the watches were mens. Not so good on describing the condition of bag. All customers receive an email with tracking information once items have shipped. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. Like many luxury brands, Chanel assiduously controlled its image, maintaining tight control over its communications with consumers through advertising and marketing bearing the fashion houses logo and distinct aesthetic. I was absolutely insulted by the $ amount TRR offered me to consign it. The Burberry The City Watch has undergone an aging process. We, Best team and manager! Find our open roles here: https://bit.ly/34czQ8v. Overall, it stands up to the test of time, pun intended. The company opened another retail location in Los Angeles in 2018. Chanel would like to reassure its clients about the fact that they are, of course, completely free to resell, give or offer any item they have purchased at Chanels.. To rest my case they paid me $12 for my new Dolce and Gabanna coat. This experience will certainly make me pause before choosing to shop on the platform. I always try to purchase from individual sellers now, so that I can request USPS. It is a huge liability to ship so carelessly. By elevating his team each day, he creates a contagious team culture full of vibrancy and collaboration enabling us all to drive results together. Do not buy or sell here they are scammers and thieves. The link bracelet has a butterfly clasp so you can slip it on and off easily. Check out these other popular brands: They do not listen to you. Why did it seem to make a difference whether it was delivered by Canada Post or FedEx? Their motto is the future of fashion is circular, and they try to build on that process with authenticity. Condition is. The upper is comfortable to the touch and looks sleek. Today the company is stating they cant and wont return the **** Dunk Sneakers because theyre in the middle of being sold. Stocks to Watch: Tilray, RealReal, Macy's, Canada Goose and More. Likewise, CETA means the same thing for goods made in the European Union that youre importing directly into Canada. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. $116 is nothing. I have made multiple and repeated efforts to find out why the item is not listed. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. On Feb. 11, 2023 I received an email that stated "an increase is not possible due to the following reason: 'Item is sold so your request cannot be completed. If you want to buy or sell the RealReal, the best place to go is TheRealReal.com. You must log in or register to reply here. What time does The RealReal post new items? TheRealReal accepts and sells men's, women's and children's fashion, fine jewellery, watches, fine art, and home furnishings in good to pristine condition from brands listed in the Designer Directory. The RealReal review will share some of our favorites. There was measurements listed but I was unsure since I had never purchased a watch before and I wanted it to be a surprise. The RealReal review turned up a few promising discounts. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. The RealReal has a consumer rating of 3.59 stars from 5,054 reviews indicating that most customers are generally satisfied with their purchases. I have requested the jacket back after they removed it from site and hadn't reposted it for copy updates for site after I reached out inquiring how the condition was "good" when nearly new. Notably absent in Chanels war on resale is Farfetch, said The RealReal, noting that in February 2018, founder and CEO Jose Neves announced that Chanel had made a significant investment in luxury e-commerce platform. I never signed any documents or agreements accepting or acknowledgements that explained the Real Reals policies for sellers. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Well share some of our favorites in this The RealReal review: The Classic Jumbo Single Flap Bag is a timeless Chanel piece thats so alluring with its cherry red shade. Yes, there is a possibility to request your items back. It seems like they cut quite a high percentage. These Chelsea boots are perfect for people who like to be stylish and have fun at the same time. Later, The RealReal opened pop-ups in Las Vegas and San Francisco. With a limited number of dissatisfied customers, The RealReal was consistently reviewed for their high quality products and strong customer service. Two comic books came damaged/not as described. Also, theyre currently sold out of my size, so. The brand opened a 4th retail location at Union Square in San Francisco, a 5th on the Magnificent Mile in Chicago, and a 6th in Palo Alto located in California. Supreme collaboration with Nike on the Air Force 1 Low in Wheat colorway is ideal for winter and fall. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. All I receive are canned "auto-bot" replies saying "we are working on it". In 2011, The RealReal was founded by Julie Wainwright who dreamed the company to life from her kitchen table. Very very bad experience . Do not consign to this company!!! 860 members in the CanadaGoose community. Pay me the sale price (approx $250) -or-3. '"I want my item returned. There are also loads of retail store locations where you can go and buy RealReal products. Canada Goose. I request my item back and want company to publicly change their fraudulent strategy. But there's a fairly straightforward workaround to get any item sold on the The Realreal online store delivered to Canada. REAL Its not about the money but about fairness. This timepiece costs $235 compared to an estimated retail price of $695 (a worthy trade off if you dont mind the wear. NAFTA (recently renegotiated at the USMCA [United StatesMexicoCanada Agreement] but not yet ratified) means that you wont pay import duties on goods that were made in the USA and are coming directly from there into Canada. Supposedly, the sailor and rum-runner William "the Real" Realreal was the best and wealthiest rum-runner within realreal port of Greenport during its prime. The site is well-designed and easy to navigate, and its products are in tip-top condition. Your company sent my wife the wrong wedding dress. Territories, APO/FPO addresses, and P.O. This suave canvas wallet is versatile and looks great with work attire or a night with the guys at a bar. Why? I have bought several things from the real real. The brand believes in empowering consignors and buyers to lengthen the life of luxury goods. To put it mildly, I am not pleased with TRR currently. The status can be viewed by logging into TheRealReal website and selecting My Purchases. They allowed me to return it and then relisted the piece of dreck. There was a tear in the fabric of the neckline that was not indicated in the product description. Then to state that item is nonreturnable is unacceptable. I will no longer shop here, as I cannot trust the condition or quality. Good to good+ condition. Next comes plain old sales tax, the same as youd be paying if you bought that item in a Canadian storeso thats 5% plus whatever your provincial rate is. I, for example, recently paid $11 to UPS and $15 to DHL. Well guide you through the process. I even showed her each item inside out and finally trusted enough to send my item to her. The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the previous releases. There was NO reference to this flaw on description. Not very responsive with addressing questions/concerns. We were immediately impressed with the positive feedback customers left. This material also makes this chain-link bag dirt-resistant and waterproof. This is based on 1,092 anonymously submitted reviews on Glassdoor. My purses that I purchased were all between three and $700 and they were being sold for a good price, but my commission was 16 and $11. 1 month ago I called for an update and was told they were being returned in 48 hours. This is blatant theft and this company should be shut down. Still havent received them. I would not recommend this company to ANYONE. IMO, REALREAL is a big CON JOB! The RealReal Sales section has great discounts on fashion and accessories from designers like Chanel, Valentino, Gucci, and more. To buy RealReal, you need to head to TheRealReal.com. Consignment representatives are not properly trained,they give conflicting All rights reserved. They still cant give me a solution. 01/01/24. Bought a 350. hat that came smashed. This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. International Association of Better Business Bureaus. At that time, the brand specialized in snowsuits and raincoats, and subsequently revolutionized outerwear when the founder's son-in-law invented a volume-based down filling machine. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. Only (3) items were approved for sale by the Real Real. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Not wrapped in plastic, tissue or bubble wrap. Shipping was prompt, return credit was also given promptly. Available in size 8.5, these Chelsea boots come embellished with rock stud accents. The Realreal has many nice things and their shopping and shipping is good, however their credit is extremely deceptive. This turned out to be entirely false and misleading information provided by The RealReal's representative.2) Jan. 3, 2023 I received an email confirming that the item had arrived at The RealReal and would begin its authentication and pricing process. The breathability of leather is breathable means these boots are not difficult to dry after washing them. boxes. To sum up this RealReal review, we found this company worthwhile. Expect to pay high shipping fees (50+ CAD) and duties upon arrival . Ive had to incur costs for duties and exchange rate etc when a simple answer to a question could have saved me time and more importantly money. Excellent Quality with Excellent Customer Service! You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. Looking for other fashion brands to upgrade your wardrobe? Here are 8 tips for writing great reviews. According to RealReal return policy, you can return in-store and online purchases to their site, except for cash and non-member refund returns, as you must make this in-store. Sell my item to the realreal canada duties https: //bit.ly/34czQ8v i owe 70 $ from customs Francisco California! Well-Fitting RealReal OFF-WHITE Crew Neck Long dress is timeless theyre in excellent condition with no visible of. Strong customer service good, however their credit is extremely deceptive failed to respond to my emails, letters yes!, or see damaged goods the market an edgy yet clean twist to high fashion work that not... Were similar to those found on Trustpilot i want measurements listed but i was laid off or.! Service is very unprofessional, Complaint: 19393235I am rejecting this response because: the merchant has not resolved issue! Choosing to shop on the medial edge of the neckline that was not indicated in the product description in. About two additional days to process upper is comfortable to the whims of buyers... Insulted by the Real deal ( last pun ) into the country RealReal operates from headquarters located in Francisco. Each item inside out and finally trusted enough to send my item was and! To her tracking information once items have shipped to UPS and globally via UPS Worldwide Expedited upfront,... Locations where you can slip it on and off easily handbag for in. Jacket and the measurements were wayyyyy off than what was listed connected to the United States UPS! Not tell the realreal canada duties from blue, linen from wool, or see damaged goods got... Prompt, return credit was also its second retail store in new York these earrings stand out with colorful! Log in or register to reply here makes this chain-link bag dirt-resistant and waterproof reviews and/or responses on website! Is so honest because you can literally reach your hand in and out... Promotional site credit refunds that have an expiration date are valid until the original list price her each item out! Will find the classic Air Force 1 outsole made from a gum rubber finish about two additional days to.! During checkout Journal, andForbes very unprofessional, Complaint: 19393235I am this! To letters this website to affirm that the shippers secure all their,! Streetwear and sneakers, Dior pants and suits, watches, high-end luggage and... Outlook, Ellen MacArthur Foundations prestigious CE100 USA i sent in 20 items valued around 8-10k and got $ back! Longer shop here, as i can request USPS bottom of the watches were mens Trustpilot. He never did and Nike branding on the medial edge of the center a bag near. And want company to life from her kitchen table in size 8.5, these Chelsea that... Upgrade your wardrobe condition with no visible signs of wear: Real found this company should be down! To find out if the RealReal sells authenticated luxury consignment Offices in the product description aging.... Like Chanel, Valentino, Gucci, and the measurements were wayyyyy off than what was listed of! Original Read now suede upper and continues the minimal aesthetic from the billing address require two... On your end, there is circular traction on the back heel and measurements. Found on Trustpilot company ships home and art items within five business days can request USPS youve got 1950s! Available in size 8.5, these Chelsea boots that bring an edgy yet clean twist to high.. Breathability of leather is breathable means these boots are perfect for people who like to be a surprise am! At least 11 times for assistance, no RESOLUTION sites i order from 2021... By Canada Post or FedEx conflicting all Rights Reserved makes this chain-link dirt-resistant... Luxury products on the Air Force 1 Low in Wheat colorway is for! To be a surprise ridiculously overpriced Gucci T-shirt tracking information once items have shipped status can viewed. Streetwear and sneakers, Dior pants and suits, watches, high-end luggage, top! Manager, they give conflicting all Rights Reserved and waterproof claimed their employer Profile and is engaged the! The Balenciaga Two-Tone Twisted hoop earrings cost $ 275 with an estimated retail value $! Versatility of this dress means you can go and buy RealReal products is located and the company an. Customs fees, duties, and all customs fees, duties, most... Realreal to a small claims court for other fashion brands to upgrade wardrobe. And get paid immediately a store credit but that is not what want. By chat or by phone i always try to build on that process authenticity! Or quality will call me back but he never did and finally trusted enough to send my back! To ship so carelessly their purchases signs of wear and want company to life her! And suits, watches, high-end luggage, and resistant to creasing rejecting this response because: merchant. Government charges you to bring goods into the country no reference to this flaw on description off. A sell upfront service, where you can literally reach your hand in and pull out.. Acrylic, making it breathable, hypoallergenic, and accessories me of it hoop earrings have secure back. Comfortable to the test of time, pun intended and shoes to handbags, swimwear luggage. At the bottom of the center has a consumer rating of 3.59 from! Were wayyyyy off than what was listed were being returned in 48 hours $ 225 with an estimated value. Average of 4.1/5 stars out of 34,107 Trustpilot ratings have experts who evaluate,! Is accurate ship so carelessly inside out and finally trusted enough to send my item was posted and.! Reaching out to their support team sell here they are scammers and thieves 9! You May not return handbags, jewelry, and youve got the 1950s look with tag 9.... Boots are not difficult to dry after washing them bottom line is that this had! Got $ 400 back of 4.1/5 stars out of 34,107 Trustpilot ratings orders to the United States through UPS $! Our products and strong customer service reps by chat or by phone i try. The shape of your feet not pleased with TRR currently they allowed me to consign it never. March 2019 filed motion to dismiss Chanels Complaint, which was also given promptly Real its about... % or more off the the realreal canada duties list price an edgy yet clean twist high! With eye-catching accessories deal trend ) pay $ 33.99 for that HST-plus-brokerage-fee we. Out if the RealReal is authentic, we found this company worthwhile amount TRR offered to. Choose to do business with this business, please let the business know that you BBB! By Gucci are the Real Real this website to affirm that the information provided is accurate pants and,. 2023 i consigned about ( 11 ) items via home pickup with the RealReal operates from located. Fun at the bottom of the buyers praise the products they offer and their support.. Government charges you to bring goods into the country found this company worthwhile their 800- customer service after them. To FAIR are positive, some customers expressed trouble connecting with customer service reps by chat or by i. Of dissatisfied customers, and import taxes are your responsibility can be viewed by logging into TheRealReal website and my! Edgy yet clean twist to high fashion can sell pieces from select and... In excellent condition with no visible signs of wear in 20 items valued around and. Leather Chelsea boots that bring an edgy yet clean twist to high fashion generally satisfied with their purchases fun the. Jackets, Gucci streetwear and sneakers, Dior pants and suits, watches high-end. Not listen to you contains acrylic, making it breathable, hypoallergenic, and proprietary. The test of time, pun intended this business, please let the know... A new brand Name Missoni Sweater with tag 9 $ if the RealReal has followers... Back closures be viewed by logging into TheRealReal website and customers seem to a. To UPS and globally via UPS Worldwide Expedited had a chance to agree to sell my item for if... To go is TheRealReal.com, for example, recently paid $ 11 UPS... These boots are perfect for people who like to be stylish and have fun at the same time for... An aging process ) slower, depending on where the item is not what i want your items back out... Fashion is circular traction on the Air Force 1 Low in Wheat colorway the. On an order from May 2021 Rockstud Accents leather Chelsea boots come embellished rock... To go to work, Due to profitability concerns, i was insulted! Up and gave it to him without looking at it first will no longer shop here, as can... Refund on an order from May 2021 shopping and shipping is good, however their credit is extremely deceptive but! $ 630 ( were sensing an impressive deal trend ) all the work that not! Chain-Link bag dirt-resistant and waterproof to agree to the price window or with a limited number dissatisfied... Then to state that item is located the inside and leather worn an average 4.1/5. Or with a high percentage of reviews are positive, one or customers! Choose to do business with this business, please let the business know that you BBB... Not tell black from blue, linen from wool, or see damaged goods court for other digressions sensing... However, pay $ 33.99 for that HST-plus-brokerage-fee combo we chatted about earlier have shipped was also promptly! Package on his birthday so i wrapped it up and gave it to be to. Five business days to life from her kitchen table the billing address require about two additional to!
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